All stories by Joe Patti on BroadwayStars

Tuesday, April 29, 2025

What Do You Recommend We Do? by Joe Patti

As ever, I am paying attention to data on various trends, one of which is the level of perceived trust of cultural organizations. Colleen Dilenschneider and the folks at IMPACTS Experience h…

SOURCE: insidethearts.com at 08:32AM
Thursday, April 24, 2025

How Long Have Communities Been Yearning For An Outcomes Focused Experience? by Joe Patti

Ruth Hartt made a post yesterday that is getting a fair number of responses from folks in the arts community, including somewhat gratifyingly, board members who need to be invested in the go…

SOURCE: insidethearts.com at 12:48AM
Wednesday, April 23, 2025

Progress In Community Lives Can’t Be Standardized by Joe Patti

Kyle Bowen piqued my attention today in the Museums as Progress newsletter where he discussed Goodhart’s Law. “When a measure becomes a target, it ceases to be a good measure. Long time …

SOURCE: insidethearts.com at 06:24AM
Tuesday, April 22, 2025

Arts Midwest’s Helpful DEI Legality Webinar by Joe Patti

Last week I had an ArtsHacker post covering a sessions sponsored by ArtsMidwest regarding compliance with Trump Administration Executive Orders on DEI programs. The content of this session i…

SOURCE: insidethearts.com at 12:06AM
Wednesday, April 16, 2025

Elements Of Legal And Illegal DEI Programs by Joe Patti

In March, Arts MidWest sponsored a webinar on the Trump Administration’s Executive Orders on DEI. The webinar was led by attorneys from McDermott Will & Emery LLP. Lawyers were eligibl…

SOURCE: artshacker.com at 04:23PM

You Put It On, You Can’t Write It Off by Joe Patti

Short, interesting piece on the INC magazine site on Tax Day about tax mistakes content creators and influencers make that has a bit of overlap for all creative and arts workers. The first a…

SOURCE: insidethearts.com at 03:54AM
Tuesday, April 15, 2025

Notable Changes In Museum Social Media Use by Joe Patti

The Art Newspaper conducts an annual survey of the social media usage of 100 most visited museums in the world. They have typically taken a look at how museums have been using Facebook, Inst…

SOURCE: insidethearts.com at 03:32AM
Thursday, April 10, 2025

Why Are Kids Licking Nintendo Cartridges? by Joe Patti

Alright so today’s post is totally for amusement and entertainment purposes. Except for a pretty narrow use case, I don’t really see a connection with arts and cultural organizations. I …

SOURCE: insidethearts.com at 01:36AM
Wednesday, April 9, 2025

Ubiquity And Connection Can Be Better Promotion Than Scarcity by Joe Patti

Seth Godin had a recent post on the “knock, knock” promotional business model. The way he describes it put me in mind of the Field of Dreams “if you build it, they will come,” approa…

SOURCE: insidethearts.com at 01:24PM
Tuesday, April 8, 2025

Lower Rates For Loyal Customers? How Novel! by Joe Patti

A couple days ago, Sam Reich, CEO of Dropout TV announced an $1/month increase in the subscription rate for the service. However, he made it very clear that this increase was for new and ret…

SOURCE: insidethearts.com at 12:48AM
Wednesday, April 2, 2025

To Thine Own Tactics Be True by Joe Patti

Seth Godin recently made a post warning people against adopting the tactics of those you view as successful as your own. The problem is simple. You don’t have a tactics problem. You have …

SOURCE: insidethearts.com at 05:03AM
Tuesday, April 1, 2025

Oregon Arts Commission Making Grants Easy For All by Joe Patti

A professional grant writer had a piece on the Oregon ArtsWatch website where she expressed her disbelief at the Oregon Arts Commission’s (OAC) new grant guidelines. But it was all in a go…

SOURCE: insidethearts.com at 04:12AM
Friday, March 28, 2025

Patience For Ticket Purchase Experience Is Wearing Thin by Joe Patti

Yesterday I received an email letting me know that Colleen Dilenschneider and her colleagues at IMPACTS Experience had released a new post titled Ticket Purchasing Frustrations Are On the Ri…

SOURCE: insidethearts.com at 02:42AM
Wednesday, March 26, 2025

Causes of Churn Common Across All Business Types by Joe Patti

There was an article on Fast Company this week that discusses customer churn. For the most part the piece is written from the perspective of being a company that has sold another business a …

SOURCE: insidethearts.com at 08:06AM
Tuesday, March 25, 2025

Strippers Organizing, But Not Unionizing In Minneapolis by Joe Patti

Earlier this month I saw a news piece about strippers in Minneapolis organizing to form a guild in that city. Stories about people organizing to take collective action and engage in bargaini…

SOURCE: insidethearts.com at 01:48AM
Tuesday, March 18, 2025

Seeing Opportunities To Diversify Revenue by Joe Patti

I was recently drawn to the story of Rock School for Dance Education in Philadelphia opening a retail dancewear store out of their location. They spent $150,000 renovating a space that used …

SOURCE: insidethearts.com at 11:36PM

Go Get My Guitar by Joe Patti

There is a lot of conversation among arts organizations these days about the need to create connection and show the value of arts organizations to the community. I worked with an artist this…

SOURCE: insidethearts.com at 11:54AM
Thursday, March 13, 2025

Still Trusted, But Some Perceptual Barriers to Overcome by Joe Patti

In my post yesterday I briefly referenced research Colleen Dilenschneider and the folks at IMPACTS Experience have released showing that arts and cultural organizations have gained an increa…

SOURCE: insidethearts.com at 03:48AM
Wednesday, March 12, 2025

Communicating What You Are Good For Rather Than Good At More Important Than Ever by Joe Patti

Last month, Forbes website hosted an article “6 Things That Arts Leaders Should Do Right Now” It is written in the context of all the funding cuts and policy changes being promulgated on…

SOURCE: insidethearts.com at 03:54AM
Tuesday, March 11, 2025

Being In Charge When There Is No Benefit by Joe Patti

Seth Godin recently made a post that resonated with me. He wrote about how in large organizations and bureaucracies things often fall through the cracks partially because no one is specifica…

SOURCE: insidethearts.com at 02:18AM
Wednesday, March 5, 2025

Some Thoughts On Why Customers Complain by Joe Patti

To expand a little on yesterday’s post about the customer always being right, Seth Godin recently made a post about why people complain. One of the reasons he cites is, of course, to effec…

SOURCE: insidethearts.com at 12:42AM
Monday, March 3, 2025

The Customer Is Always Right… by Joe Patti

I have been seeing a number of claims that the full quote ends with “…in matters of taste.” As much as I would love that to be true given that retailers have been bludgeoned with the p…

SOURCE: insidethearts.com at 11:32PM
Wednesday, February 26, 2025

Varying How You Make Donation Appeals by Joe Patti

Short, interesting piece in the Chronicle of Philanthropy discussed research that found when non-profits varied their messaging on Facebook, they received more donations. They are careful to…

SOURCE: insidethearts.com at 09:12PM

Understanding Barriers To Entry By Visiting Stores That Cause You Discomfort by Joe Patti

Nina Simon posted that she had been interviewed on Kyle Thiermann’s podcast (also on YouTube if you want view a video of them talking.) They talk for awhile about Nina’s transition from …

SOURCE: insidethearts.com at 02:54AM
Tuesday, February 25, 2025

No Print At Home & Added Will Call Charge Increasing New Barriers To Entry by Joe Patti

Over the weekend I received a comment on a post I made in October 2019. The post dealt with the theory that the response that an arts and cultural experience was “not for me” might be ba…

SOURCE: insidethearts.com at 02:32AM
Thursday, February 20, 2025

Working Out Those Work From Home Arrangements by Joe Patti

If you have staff working from home or are considering moving in that direction, I recently made a post on ArtsHacker regarding some tips for creating a successful asynchronous work environm…

SOURCE: insidethearts.com at 12:32AM
Wednesday, February 19, 2025

Pittsburgh Arts Council Employing AI Tools by Joe Patti

In the last few weeks I came across a blog post by the CEO of the Greater Pittsburgh Arts Council, Patrick Fisher, laying out the ways in which the Arts Council would be using new technology…

SOURCE: insidethearts.com at 12:06AM
Monday, February 17, 2025

New Compliance Requirements For NEA Grants by Joe Patti

There appear to be some significant changes in the grant procedures for the National Endowment for the Arts. In addition to the end of the Challenge America grant program American Theatre Ma…

SOURCE: insidethearts.com at 11:48PM
Wednesday, February 12, 2025

What To Say About Your DEI Efforts by Joe Patti

Yesterday someone posted a Harvard Business Review article on LinkedIn dealing with the topic of corporate DEI programs. The authors, Kenji Yoshino, David Glasgow, and Christina Joseph, stat…

SOURCE: insidethearts.com at 09:54PM
Tuesday, February 11, 2025

More Room For Customer Focused Info On Book Covers? by Joe Patti

In a case of insiders recognizing that stuff they think is important isn’t really viewed as valuable to consumers, the publisher of Simon and Schuster books announced their writers will no…

SOURCE: insidethearts.com at 09:32PM

Organizing For Work At Home Staffing by Joe Patti

A number of arts organizations are embracing employees’ desire to work from home on either a full or hybrid basis. Making the switch to this sort of work environment, even for some employe…

SOURCE: artshacker.com at 12:55PM

All that Chat

2024-2025 BROADWAY SEASON
Jun 05, 2024: Home - Todd Haimes Theatre
Jul 30, 2024: Job - Hayes Theater
Sep 12, 2024: The Roommate - Booth Theatre
Nov 14, 2024: Tammy Faye - Palace Theatre
Nov 17, 2024: Elf - Marquis Theatre
Dec 12, 2024: Cult of Love - Hayes Theater
Dec 19, 2024: Gypsy - Majestic Theatre
Mar 17, 2025: Purpose - Hayes Theater
Apr 10, 2025: Smash - Imperial Theatre